Shipping & Returns

Shipping Domestic

$12-20 shipping and handleing depending on item

Shipping International

Express Flat rate of $18.00-$35.00

Terms & Conditions

We will email you a tracking number within one business day after your order is dispatched. Watch out for this email so you can track the progress of your order. 

We CANNOT ship to PO BOXES, as all packages must be signed for upon delivery, so please ensure that you provide your daytime delivery street address and contact phone number. For this reason, we cannot leave packages unattended in your letterbox or at your front door. We are also unable to re-direct orders once they have been dispatched, so triple check all details are entered correctly in the checkout.

Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch (make sure you watch out for that dispatch email). Fae Swim DOES NOT hold responsibility for damaged, lost or stolen packages.

Please note... As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. BRKN IMAGE WILL NOT be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes, as well as it’s rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more then the value of the swimwear, we will abandon the package.

Please allow up to 30 business days for all items purchased through a sale to be packaged and shipped.

TRACKING

All US orders will be shipped with USPS  First Class. You will receive a tracking number within one business day of your order being dispatched. You can track your package here: TRACK YOUR PACKAGE

All International orders will be shipped with DHL Express. Once we hand over your order to DHL Express and provide you with the tracking number, your items are now in the hands of DHL Express. You can track you package all the way to your doorstep by clicking on this link: TRACK ME

Returns

BRKN accepts  replacements on merchandise within 10 days of the delivery confirmation date. Pieces must be completely unworn and in the original condition in which it was shipped (tags attached). Merchandise returned for exchange or replacement are subject to full inspection. There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier. We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund. Items that use ambassador code can not be returned or exchanged. All return packages are to be fully insured.