BRKN accepts replacements on merchandise within 10 days of the delivery confirmation date. Pieces must be completely unworn and in the original condition in which it was shipped (tags attached). Merchandise returned for exchange or replacement are subject to full inspection. There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier. We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund. Items that use ambassador code can not be returned or exchanged. All return packages are to be fully insured.